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Return Policy

This return policy only applies to the United States & United Kingdom. If you have any issues with your product, just give us a call at +1 (908) 699-1374 or send an email to customer-support@unclesamsupplies.com and we'll be there to assist you.

Customer satisfaction is very important to us, and we aim to make customers' purchases satisfactory. In case they are not satisfied with any products received, customers are free to return the order without complications. This Return Policy shows all the information concerning the return of goods purchased from Uncle Sam Supplies.

Return Product Condition & Window

You have the right to return 30 days after the arrival of your order. When requesting a return, the product should not be used, be in a sellable condition, and come with the packaging/box and the receipt. Please note that the original delivery fee will not be included in the refund amount.

Initiating a Return

To initiate the return request, please contact customer support by phone at +1 (908) 699-1374, through the Contact Us Page on our website, or by email at customer-support@unclesamsupplies.com You are required to provide your order number and the reason for the return. You will be assisted by our customer service department with the return of the product.

Exchanges

Yes, we do accept exchanges, but the exchanged item should be in new condition, unused, with labels attached to it in the original condition as received.

Restocking Fee

We do not charge any restocking fee.

Shipping Return Label

The actual return costs are the responsibility of the customer and must be paid to the shipping party. This applies in the case of dissatisfied products. For the shipment, it is highly advised to use a trackable shipping service. Please keep your shipping receipt as your proof of shipment.

Refund Processing Time

When we have received and reviewed your returned item, your money will be refunded to you. Refunds normally take 10 business days and will be made to your original payment method that you used for the initial purchase. Kindly note that all original shipping charges will not be refundable.

Shipping Errors

If you have received a wrong product or if there has been an error in the order that you placed, we regret that. If you wish to return your order, please do so and contact us for a return shipping label, and we shall do the rest. All shipping costs are covered by us.

Damaged or Defective Items

In the event that you receive a damaged or defective product from us, kindly contact us. We shall make arrangements for getting a replacement or refund.

Modification of Return Policy

We reserve the right to change our return and refund policy at any time to comply with applicable legal requirements.

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